QUICK ANSWERSFrequently asked questions
Do I need an account to upload?
No. Instructors can submit directly from this page without a ChatGPT account or login.
How should I name my project and video?
Use Project-Name-Video_#. For example, enter ChangePractitioner-Cleghorn-Video_1 as the project and name the file ChangePractitioner-Cleghorn-Video_1.mp4. Increase the video number for each new lesson.
How do I know my video uploaded successfully?
A green checkmark pop-up says “Video uploaded successfully!” and displays your submission ID. The portal shows this only after the server confirms the saved video. Selecting a file or seeing the “Ready to submit?” pop-up does not mean the upload is finished.
Which file types and sizes are supported?
Upload MP4, MOV, WebM, or M4V files up to 95 MB each. MP4 is a practical choice for most recordings. Only one video can be submitted at a time.
What if my video is larger than 95 MB?
Export a smaller MP4 using your video editor, or split the lesson into shorter videos. Number the parts clearly, and upload each part separately.
What happens if my connection drops?
The portal sends videos in smaller parts and automatically retries interrupted requests. Keep the page open while it retries. If an error remains, follow the message and try again. Wait for the green success confirmation before closing the page.
What does the consent checkbox cover?
It gives Star Global College permission to use, edit, reproduce, publish, display, and distribute your submitted video, including your name, image, likeness, and voice, for educational, training, and promotional purposes. Read the full statement above before agreeing. It does not transfer copyright ownership or change a separate written agreement.
Can other instructors see or download my video?
No public video library is displayed. Submitted videos and downloads are restricted to the college owner’s private admin area.
Will uploading publish my video to a course automatically?
No. Uploading saves your video for the college to review and download. It does not automatically publish the video to a course, YouTube, or the college website.
How do I submit a corrected video?
Upload the corrected file as a new submission and include Revised in the project name and filename. The earlier submission is not replaced automatically. Contact info@starglobal.online to identify which version should be used.
Who can help with an upload problem?
Email info@starglobal.online with your name, project, filename, approximate file size, and the error message. Include your submission ID if you received one.